ACCEPTABLE USE POLICY (AUP)

Rack Alley employs an Acceptable Usage Policy to maintain the performance, integrity and network health for all our clients.
Breach of our AUP may result in one or more of the following: account suspension, temporary suspension of service for up to 72 hours, port throttling, or termination without refund.

1. Spam, Warez, Torrenting, Piracy and Illegal Activities

Rack Alley does NOT permit any of it’s services to be used for illegal purposes. These include but are not limited to spam, unsolicited commercial email, warez hosting, torrenting, piracy and hacking related activities. Rack Alley will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination or temporary suspension of service for up to 72 hours without refund. Rack Alley may involve law enforcement authorities if we deem necessary.

2. Child Pornography

If Rack Alley discovers child pornography on any services provided to the customer, the account will be immediately terminated without refund. Personal details will be passed to law enforcement authorities and we will assist fully with law enforcement authorities around the world to seek charges against this person.

3. Hacking/Denial of Service/Sniffing/Spoofing

Rack Alley do not permit any type of hacking, denial of service, distributed denial of service, sniffing, spoofing, password cracking or similar malicious activities to be performed on or by it’s services. Rack Alley will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination or temporary suspension of service for up to 72 hours without refund. Rack Alley may involve law enforcement authorities if we deem necessary.

4. Backup restoration

If you were subscribed to backup services and your account was cancelled and you still need your data to take with you there is a $75 per incident charge for all inquiries regarding previous services and / or support. We generally keep backups available for a period of 7 days after account cancellation, but can provide no guarantees on the actual length of availability of a backup.

5. Web Hosting and Reseller Web Hosting Services

Rack Alley has strict resource usage restrictions on Web Hosting and Reseller Web Hosting Services. These are designed to maintain the integrity, security and performance of our service. Failure to abide by these restrictions may result in account suspension or termination without refund.

No script or piece of software may use 25% or more of system resources for 60 seconds or longer
No user may have above 5,000 opened files at any moment (the limit does not apply to overall number of existing files, owned by the user)
Running stand-alone, unattached server side processes/deamons is strictly prohibited
Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited
Running any bit-torrent / P2P application is strictly prohibited
Running cron scripts with intervals of less than 15 minutes, or setting up more than 5 simultaneous cron jobs is strictly prohibited
Running of public file exchange services is strictly prohibited

6. Business Web Hosting Services

Rack Alley has strict resource usage restrictions on Business Web Hosting Services. These are designed to maintain the integrity, security and performance of our service. Failure to abide by these restrictions may result in account suspension or termination without refund.

No script or piece of software may use 35% or more of system resources for 60 seconds or longer
Running stand-alone, unattached server side processes/deamons is strictly prohibited
Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited
Running any bit-torrent / P2P application is strictly prohibited
Running cron scripts with intervals of less than 10 minutes is strictly prohibited
Running of public file exchange services is strictly prohibited

7. Cloud Servers (VM) and Dedicated Server Servers

Rack Alley has strict resource usage restrictions on Cloud Servers and Dedicated Servers. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.

Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited
Running any bit-torrent / P2P application is strictly prohibited
Running of public file exchange services is strictly prohibited
Adult content is strictly prohibited

8. Cancellation Policy

You may cancel at anytime, though we don’t wish you to! If you decide to cancel your service, please note that cancellations that occur after the first thirty days of signing up, will not be entitled to any refund and you will be fully responsible for the reminder of your service term. There are no refunds on domain names, regardless of when the request is made.

All renewals cancellation request must be submitted at least 30 days prior to the renewal date. We will not assume cancellation of any account if no cancellation request is received. You will be responsible for the entire renewal amount if not canceled according to the terms mentioned.

To cancel your service, please open a ticket and include your domain or company name, full name, address, payment method and reason for cancellation. All cancellations must be done via the support system to keep a form of record and request. This is for your security and ours.

9. Money Back Guarantee

Our Money Back Guarantee is very simple – if you are not happy with our service and wish to cancel it according to Section 8 (above) we will issue you a refund for the remainder of the billing cycle if applicable. The refund will exclude any service setup fees, space provisioning fees, bandwidth usage fees, domain registration fees and/or any additional fees that were charged when you signed up.

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CONTACT US

RackAlley.com Office
1663 Sawtelle Blvd #240
Los Angeles, CA 90025

RackAlley.com Datacenter
One Wilshire Building
624 S Grand Avenue
Los Angeles, CA 90017

Phone Number:
1-888-506-2568