SUPPORT

 STELLAR SUPPORT

“Stellar, Unparalleled Support is what its all about!”

We are proud to provide 24 x 7 x 365 on-site technical support and equipment installation, including: Power cycling of equipment, troubleshooting and fault isolation on all services.

Your satisfaction is our number one priority that is why we will provide you a stellar customer support. Our Support Department is available 24 hours a day and 7 days a week, and our Sale Team is available from 9:00 am to 6:00 pm M-F.

For fastest response time please open a ticket in the secure client area. You can also find answers to many of your questions in our knowledge base.

 HOURS

SUPPORT DEPARTMENT

Availability: 7 days a week | 24 Hours
Average Response Time: 30 minutes

SALES DEPARTMENT

Availability: Monday – Friday | 9am – 6pm
Average Response Time: 4 hours

MAILING ADDRESS

RackAlley LLC
11301 W Olympic Blvd, Suite 597
Los Angeles, CA 90064

424.299.4050 x 1
info@rackalley.com

DATA CENTERS

RackAlley – One Wilshire Building
624 S Grand Avenue
Los Angeles, CA 90017

RackAlley – Digital Realty Building
600 W. 7th Street
Los Angeles, CA 90017

888.506.2568 x 2
support@rackalley.com

CUSTOMER SUPPORT

24 x 7 x 365

Phone support : 424.299.4050 x 2
Toll free: 888.506.2568 x 2
Email: support@rackalley.com (from a registered email account)

For fastest support

Please visit our Support Page to open a ticket.

QUOTES/SALES/GENERAL INQUIRIES

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